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FAQs

Products

Q: Is this a gel polish?

A: 95% of our products are regular nail polishes which don't need UV nail lamp. We only have 14 colors of gel polishes in store.

 

Q: What is the difference between solar and thermal?

A: Thermal reacts to temperature while solar reacts to sunlight. Some polishes in our store have both effects!

 

Q: How does the thermal top coats work?

A: Thermal top coat can transform any base nail polish into thermal. Your nail bed will be slightly clear with holographic effect when warm. Your nail tip will be opaque colored like French manicure.

 

Q: Do thermal polishes change color on artificial nails?

A: Yes, they work both on artificial and natural nails!

 

Q: Is your polishes easy to remove?

A: Yes it is regular nail polish which you can easily remove with liquid nail polish remover.

 

Q: How long does the polish last?

A: They last for about 4-14 days depending on your daily activities. You can use stop chip base coat and fast dry top coat for longer lasting manicure.

 

Q: Do I need anything else to make temperature-reactive nail polish work?

A: No you don't need anything else. Thermal polish works solely on temperature changing.

 

Q: Do I need anything else to make magnetic polish work?

A: Yes, you need a magnet to make it work.

 

Q: I love your polishes but are they safe? 

A: LolliPolish is proud to carry 5-Free nail polishes which are made without the use of Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, or Camphor. And we only use expensive European pigments.

 

Orders

Q: Is LolliPolish still shipping orders during COVID-19?

A: Yes! Most of LolliPolish is working from home, but we are still shipping. Please be patient as orders may take a little longer than usual to arrive. 

Be safe, everyone!

 

Q: I signed up for your newsletter, but haven't received my welcome email with discount code?

A: You can check your spam inbox. If you still can't find it, you can talk to us directly via Messenger live chat. 

 

Q: How to cope with "Do Not Honor" card refusals?

A: 1. Call your bank and let them know about the transaction. Ask your bank to process the order again. Mostly, the payment will go through afterwards. 2. Use an alternate credit card (instead of debit card). 3. Use an alternate payment method like PayPal.

 

Q: I received my order and a polish had spilled out onto the box it came in. What can I do?

A: Please take a photo of the damaged polish and send it to hi@lollipolish.com. We will send you a replacement or you can choose to refund that bottle.

 

Q: What if I don't have enough available credit to make the purchase? Can I split my payment?

A: Yes! For US and CA customers, you can try split up your orders into 4 interest-free payments with Sezzle.  

 

Q: What is the minimum order value for Sezzle?

A:  The Sezzle option is only available when cart value is equal or more than $35.

 

Shipping

Q: I just ordered. When will you ship my order?

A: We normally ship your order within 1 business day upon ordering. Orders placed during the weekend (Saturday - Sunday) or holiday will be shipped on the next business day.

 

Q: How long does it take for my order to arrive?

A: Domestic shipping normally takes about 2 - 7 days to arrive. During COVID-19, orders take a little longer than usual to arrive. You can check our shipping policy for more information.

 

Q: Do you offer Free Shipping for International orders?

A: Yes, we offer FREE shipping for international orders above $140 with code: FREEINTL.  

 

Q: I ordered an item listed as “pre-order.” When will it arrive? 

A: Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product page. Any order that includes a pre-order item will not ship until all items are available.

While we make every effort to communicate accurate delivery estimates around your orders, unanticipated transport logistics delays for pre-order and limited edition items do happen. In such situation, we will notify you via email as soon as possible.